Support Services

PeopleCube offers a number of enhanced support services that are designed to help customers maximize the value of PeopleCube solutions. These services are performed by our experienced team of Customer Satisfaction professionals who have extensive knowledge of the various system configurations and performance analysis of our solutions.

Administrative Services

The Resource Scheduler Administrative Services Package is designed to alleviate the burden on administrators who need to make changes or updates to Resource Scheduler but may not have the time or resources to do so. It includes up to eight remote sessions per year where PeopleCube will execute a wide variety of Resource Scheduler-related tasks based on your needs.

Technical Account Manager

For the Resource Scheduler customers who may have specific or unique technical requirements throughout the year, PeopleCube offers a dedicated Technical Account Manager (TAM). These experienced TAMs provide an enhanced level of support above that which is offered by standard PeopleCube Customer Satisfaction services, providing a level of individualized technical assistance that is unparalleled in the industry.

Technical Account Manager Benefits

• Understands the client environment: documents the network structure, workflows and how the client uses our solutions
• Work to identify, analyze, research, and resolve inquiries on all aspects of the solutions deployed for the client
• Bypass Level 1 triage- all cases managed by dedicated TAM
• Liaison between the client's internal desktop support organization and PeopleCube's Customer Satisfaction, Product Management and Engineering departments
• Performs: Bi-weekly technical calls to review status of cases, provide updates and information on Hotfixes, ServicePacks and feature requests, and assists with road-mapping future upgrades; One yearly configuration review; and Early access to future product releases