The PeopleCube Maintenance Advantage Program

The PeopleCube Maintenance Advantage Program (MAP) provides a network of online Support and product resources that put the PeopleCube product information you need, such as our knowledge base, technical bulletins, and product manuals, right at your fingertips.

Our support programs are designed to help you align our solutions with the needs of your business and to protect the investment you've made in your applications. To that end, PeopleCube offers two levels of subscription-based support: Standard Support, offering business-hour support, and Premium Support, the necessary level of protection for mission-critical environments.

PeopleCube Customer Support Services
Customer Support Services	Standard Support	Premium Support
Access to the Online Support Center 24/7
Access to all PeopleCube product upgrades and updates
Expert telephone support from either our European or North American response centers (most products)
Access to our Professional Services  team for expediting large-scale upgrades, customized application configurations and new product implementations
Emergency response access 24 hours a day, 7 days a week, 365 days a year
Enhanced service levels and response times
Dedicated Technical Account Managers (TAM)
Annual on-site mentoring visits by a TAM (plus travel and expenses)